In-stock orders will almost always be shipped within 48 hours. Orders placed on holidays and weekends will be processed the next business day and usually shipped within 48 hours. We do our best with every order to get your products shipped as soon as possible.
Orders are usually sent by USPS Priority Mail. Orders ship from Northport, NY and delivery times range from 2-7 days depending on the location of the recipient.
FREE SHIPPPING on all US Domestic orders.
Free Shipping Service: If Free Shipping is the selected shipping option for your order, we reserve the right to ship your order by the best method available depending on the size and weight of the package as well as its destination.
Returns and Exchanges
We want you to be happy with your purchase and you can return most new and unused items for a refund of the original purchase price within 30 days from the date of purchase. If you have any questions about returning an item, please feel free to Contact Us.
Returned items must be in new condition with all original tags, boxes, and/or packaging.
Shipping charges are non-refundable and you are responsible for the cost of return shipping.
If your order shipped via Free Shipping and you return items so that the remainder of your order does not meet the minimum amount required for Free Shipping, then your order no longer qualifies for Free Shipping. The shipping charges that would have been applied to your order will be subtracted from the credit issued for your returned items.
Once your return is received and inspected, we will issue you a refund to the original method of payment.
You can use the carrier of your choice to return items to us. We recommend shipping with a method which includes tracking and insurance for your shipment as we cannot be responsible for lost or damaged packages.
You are responsible for the cost of return shipping, so please make sure your return shipment is prepaid. Packages shipped COD will be refused.
Please be sure to include a copy of your receipt in the package.
Send all returns to:
Cascade Creek Company
81A Fort Salonga Rd.
Northport, NY 11768 USA
Please feel free to Contact Us with any questions.